Refund, Exchange & Return Policy

Effective Date: January 28, 2025

At Satvik Foods & Farms, we strive to deliver the highest quality organic products. However, if you are not satisfied with your purchase, we are here to assist you with our Refund, Exchange & Return Policy.

1. Returns & Exchanges

• We accept returns only for damaged, defective, or incorrect products received.
• To be eligible for a return/exchange, the product must be unused, in its original packaging, and reported within 48 hours of delivery.
• Perishable items such as ghee, jaggery, honey, and oils are non-returnable unless damaged upon arrival.

2. Refund Process

• Once your return request is approved, we will initiate a refund within 7-10 business days to your original payment method.
• Refunds are only applicable if the product is unavailable for exchange or replacement.

3. How to Initiate a Return/Exchange?

• Contact our Customer Support at +91-9760092223, +91-75007-99474 or email us at [email protected] with your order details and images of the product.
• Once approved, we will arrange a pickup (where applicable) or provide instructions for returning the item.

4. Cancellations

• Orders can be canceled within 12 hours of purchase. Once processed, cancellations are not allowed.

We value your trust and ensure the best quality organic products. For any concerns, feel free to contact us.